Yukon College Library Virtual Reference Policy Page

Library Homepage http://www.yukoncollege.yk.ca/library
General Information
Library Branches
Main - Yukon College Library only has one branch.
Service Hours
Regular Library Services and Learning Commons Hours Winter Hours: September to April
Monday to Thursday: 8:30 am - 9:00 pm
Friday: 8:30 am - 5:00 pm
Saturday and Sunday: 1:00 pm - 5:00 pm

Summer Hours: May to August
Monday to Friday: 8:30 am to 5:00 pm
Closed weekends
Library Policies
Library Floor Plans
No floor plans available at this time.
Circulation/ Checkout/
Loans Phone Numbers
Phone: 867.668.8870
Email: library@yukoncollege.yk.ca
Reference Desk Phone Numbers
Phone: 867.668.8870
Email: library@yukoncollege.yk.ca
Email Address for Reference Questions library@yukoncollege.yk.ca
Resources & Services
Library Catalogue
Indexes & Databases
Database Authentication
Subject Guides
Citation Style Guides (APA, MLA, CSE)
Book Return after Library Hours
Dropbox located by the College main entrance, beside Admissions.
List of Librarians
Aline Goncalves
Infomation Literacy Librarian
Phone: 867-668-8727

Derek Yap
Systems / Cataloguing Librarian
Phone: 867-668-8769

Interlibrary Loans
Print and Electronic Journals (Publication Finder)
Technical Help (general computer related questions)
E-Resources Emergency Contact
Yukon College Library doesn't have computer support on weekends or when the Library is closed, but Askawayers can contact the library if any database is down. E-mail library@yukoncollege.yk.ca or agoncalves@yukoncollege.yk.ca. Add the following information:

Description of the issue
databases accessed
browsers tested

Before contacting the emergency contact, please confirm that this is a system-wide outage, and not an issue with an individual computer. Please test the issue yourself, and ask your colleagues in Campfire to check and confirm.
Borrowing Information
Library Accounts
Bring a current student ID to room the Learning & Innovation Commons to set up an account.

On campus: http://www.yukoncollege.yk.ca/student-life/learning-matters/library-services
Off campus: http://yclibw.yukoncollege.yk.ca/TLCScripts/Interpac.dll?PatronForm?Directions=1&config=ysm&branch=0
Community and distance patrons: Send a distance account request: https://docs.google.com/forms/d/1qXkerVnpb1-x-iCHNFtZvnHGTQaYL2pcFBVov84EvE8/viewform?edit_requested=true
Loan Periods
Login to Renew
Fines/ Penalties
Borrowing Policies
Library Account Information
Equipment & Facilities
Internet Access
Wireless Access
Microfilm/ Microfiche
Yukon Archives has a microfiche reader.
Meeting/ Study Rooms (Fall 2017)
Computer Labs
Campus Information
Academic Calendar
Class Timetable
Course Schedules
Campus Maps
Other Resources
Writing Centre http://www.yukoncollege.yk.ca/student_info/pages/writing_centre
Research & Innovation in the North http://www.yukoncollege.yk.ca/research/
Whitehorse Public Library & Yukon Archives Catalogue http://www.pac.gov.yk.ca/
AskAway Local Administrator(s) Aline Goncalves: library@yukoncollege.yk.ca -- (867)668-8870
Derek Yap (backup to Aline): library@yukoncollege.yk.ca -- (867)668-8870
Yukon College Library Top 10 Questions List
1. What is the date format in the catalogue and "my library account" modules? For example, if a patron's books are due on 07-06-07, is that June 7 or July 6?

The month always comes first followed by the day and then the year.

2. Where are the washrooms located (in branches too)?

The closest bathrooms are located outside the library. Go down the hallway in the opposite direction from the cafeteria. The men's washroom is first followed by the women's washroom.

3. How can I pay my library fines? Can I pay online/by credit card?

We only accept cash in the library. You can choose to ask for a receipt for your records. For larger fines, where a hold has been placed on your student account, you can pay your fine at the Admissions Office using credit card or debit.

4. Where is the print card dispenser? Can I pay for a print card with a credit or debit card?

Ask to purchase a photocopy card from Library Staff at the front desk. Purchases can only be made in cash. Cards are sold in denominations of $1, $2, $5, and $10. Each photocopy is 10 cents so a $1 card will get you ten copies.

5. How do I access materials that are in storage or boxes?

Ask one of the Library Staff for assistance.

6. Are there study rooms available? Do I need to book one?

The new Learning & Innovation Commons has 9 study rooms available as a first come, first serve basis. The only restriction is that students keep their time to a maximum of two hours. Students also have the option to request booking to secure a room and time slot. Bookings can be arranged at the Learning Commons desk.

7. Where is the campus Writing Centre or Learning Commons (for tutorials on how to write essays) - do they have a website?

The College's Writing Centre is located in the College Library on the left as you walk in. For more information, go to http://www.yukoncollege.yk.ca/student_info/pages/writing_centre

8. Is the library open to the public? What services can they use? What about alumni?

Yes, the library is open to the public. Members of the public can purchase a Public Library Card for $50.00. It lasts for a year and you can sign out up to 5 books at a time. For more information, go to... http://www.yukoncollege.yk.ca/library/pages/become_patron If you want to use the databases, you can only do so from one of our 8 research computers.

9. If an alumnus or community member obtains a library card, will it give them access to databases and eBooks?

Licensing restrictions do not permit this kind of access. However, you can access some of these resources while in our library.

10. Which computers in the library have Microsoft Office - full version and reader?

There is no public access to computers that have Microsoft Office in the library. Current students have access to MS Office and many other programs in the Student Computer Lab. For more information, go to... http://www.yukoncollege.yk.ca/student_info/pages/computing_services